Lane User Guide
Welcome to the Lane User Guide! This guide is designed to help you navigate and efficiently utilize Lane, a comprehensive Dealership Management System (DMS) tailored for modern automotive dealerships. Lane integrates key functions into a single platform to optimize dealership operations, improve efficiency, and enhance customer experiences. Whether you are managing deals, users, or system configurations, Lane empowers you to streamline processes and stay ahead in a competitive market.
Key Features
Dashboards
The Dashboards module is your central hub for monitoring and analyzing dealership performance. It provides a consolidated view of critical business metrics, enabling data-driven decision-making. The intuitive interface includes:
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Business Analytics: Track overall dealership performance metrics, such as revenue, commissions, sales, and lead conversion rates.
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Product Analytics: Gain insights into user behavior on your dealership's website.
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Dealership Performance: Manage key operational queues, such as deal processing, trade-in assessments, and vehicle deliveries.
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Customer Journey Analytics: Analyze customer interactions to enhance experiences and foster loyalty.
By leveraging these tools, dealerships can optimize operations, improve customer satisfaction, and drive growth.
Dashboards
Deals
The Deals module is designed to streamline the creation and management of dealership transactions. This feature offers a user-friendly interface to handle all aspects of deal processing, from initiation to completion. With Lane, you can efficiently manage every stage of the deal lifecycle, ensuring accuracy and customer satisfaction.
Key functionalities include:
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Deal Desk: Centralized space for deal negotiations and approvals.
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Availability Check: Verify inventory availability in real time.
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Schedule Pickup/Delivery: Organize delivery and pick-up appointments.
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Appointments: Manage and track customer appointments.
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Completed Deals: Review finalized deals.
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Cancelled/Declined/Withdrawn: Manage deals that did not proceed.
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Pre-Qualification Responses: Handle customer financing pre-qualification efficiently.
The Deals module ensures a seamless experience for both dealerships and customers, promoting operational excellence.
Deals
User Management
The User Management module provides a comprehensive system to manage all dealership users, including employees, partners, and administrators. This module allows you to:
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Create and update user profiles.
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Define user roles and permissions.
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Maintain a centralized repository of user information for efficient access and updates.
This module ensures proper access control and smooth coordination among all system users, making dealership operations more secure and organized.
User Management
Configurations
The Configurations module centralizes all key dealership settings, enabling streamlined and efficient operations. It provides tools to manage essential business elements, including asset catalogs, inventory, programs, rates, and profiles for lenders, dealers, and partners, within a unified platform.
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Asset Catalog and Inventory Management: Maintain and update your dealership's asset catalog and inventory for seamless tracking and availability.
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Program and Rate Management: Define and manage financial programs, rates, and terms to suit your dealership's needs.
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Lender, Dealer, and Partner Profiles: Organize and manage profiles for lenders, dealers, and partners to streamline collaboration.
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General System Configurations: Set up foundational rules, workflows, and policies tailored to your dealership's operations.
The Configurations module ensures efficient management of dealership settings, providing a solid foundation for optimizing operations and scaling business growth.
Configurations
Lane is an indispensable tool for modern dealerships, offering streamlined processes, powerful analytics, and enhanced user experiences. By utilizing Lane’s intuitive interface and robust features, your dealership can achieve operational excellence and maintain a competitive edge in today’s fast-paced market.
Let’s get started with Lane and take your dealership operations to the next level!